Work From Home Job | Excitel Broadband Hiring

About Excitel

We started our journey in 2015 with the singular mission of “Bringing world class Broadband experience to every Indian household”. Powering over 8,50,000+ homes today with a network of 2400+ partners across 30+ cities PAN India we are recognized as one of India’s top and fastest growing broadband networks.

We are a European company with an Indian heart. Our aim is to be the most loved broadband for home. Excitel provides industry-leading technology that lets us do everything differently.

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We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.

Roles & Responsibilities:

  • Handle inbound and outbound calls to customers and clients.
  • Identify the needs of customers, resolve issues and provide solutions.
  • Upsell other products wherever possible.
  • Maintain good customer relations.
  • Maintain records of the conversations with the customer and analyze the data.
  • Write and submit timely reports on customer queries

Experience & Qualification:

  • Undergraduate/ Graduate in any field
  • Prior experience in customer service and call centers is an added advantage.
  • Good knowledge of CRM practices and systems.
  • Customer oriented attitude with professionalism.
  • Strong multitasking, time management.
  • Excellent communication and listening skills.

How to apply

  1. Click on the below “Apply here” button, you will redirected to the official career page
  2. click on “Apply”
  3. Submit all relevant documents, If requested(eg. resume, ID proof, mark sheet)
  4. Verify that all details entered are correct.
  5. Submit the application form after verification.
  6. Ping me on Instagram for next step. informative_support

Informative Support

Job for freshers | work from home job | only suggest you trusted companies | contact me for any guidance - Direct DM on instagram @informative_support for any query

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