Teradata Recruitment | Customer Technical Support Specialist

Teradata Corporation is an American software company that provides cloud database and analytics-related software, products, and services. The company was formed in 1979 in Brentwood, California, as a collaboration between researchers at Caltech and Citibank’s advanced technology group. – WIKI

Teradata Recruitment:

Company name: Teradata
Website: teradata.com
Job Position: Customer Technical Support Specialist
Location: Hyderabad
Job Type: Full time
Experience: 0 – 2 Years
Qualification: B.E/ B.Tech
Batch: 2018/ 2019/ 2020/ 2021/ 2022/ 2023
Salary: Up to 8 LPA (Expected)

Responsibilities:

Accept and respond to incoming calls and emails.
Provide Initial problem triage and clarify problem definition
Search knowledge bases for known solutions to known problems
Identification and management of duplicate incidents
Extract logs, dumps, error files from customer systems
Prepare and transmit source upgrade files
Provide remote support to on-site resources
Isolates standard problems
Log problem resolution and support knowledge creation
Coordinates activities associated with product/service resolution issues
Apply search tools to identify previously developed solutions and recognize patterns and symptoms.
Coordinate with customers and end-users to implement solutions.
Track, monitor and maintain incident progress.
Work set schedules including weekends and holidays in support of 24X7 coverage

Basic Qualifications:

Read, write and speak Japanese Language – JLPT N3 and above
0-2 years of Technical Support related experience.
Basic Database and Operating System knowledge
Experience in Help Desk/Customer service position is a plus

Preferred Qualifications:

Knowledge of Support Center procedures and troubleshooting protocols.
Knowledge of UNIX, Linux, Windows and other current operating systems.
Knowledge of Teradata support tools including the installation of remote tools is a plus.

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