Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.
Company name: Sutherland
Job Position: Associate – Customer Service
Location: Chennai/ Mumbai (Work From Home)
Job Type: Full time
Qualification: Min12th Pass
Batch: 2018/ 2019/ 2020/ 2021/ 2022/ 2023
Salary: Up to 4 LPA (Expected)
- Develop outstanding customer service skills.
- Sit in on multiple simultaneous live chat sessions to provide exceptional customer service.
- Answer inbound Calls.
- Provide basic troubleshooting on a variety of products and services.
- A High School diploma or GED
- Excellent verbal and written communication skills; proficient reading skills – Multi-tasking skills, showcased through the use of several applications (experience working with CRM applications preferred)
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience
- Proven customer service skills
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