SAP Recruitment | Support Engineer | B.E/ B.Tech

SAP SE is a German multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world’s leading enterprise resource planning software vendor. – WIKI

SAP Recruitment:

Company name: SAP
Website: sap.com
Job Position: Support Engineer
Location: Hyderabad
Job Type: Full time
Experience: 0-3 Years
Qualification: B.E/ B.Tech
Batch: 2018/ 2019/ 2020/ 2021/ 2022/ 2023
Salary: Up to 12 LPA (Expected)

The Role:

• Act as the first point of contact for all Callidus customers, consultants and partners.
• Triage all incoming case requests coming via the web and phone.
• Provide phone, chat, and email assistance to customers, consultants and partners on the usage of Callidus products and layered components, such as data transformation tools and report writing tools.
• Send first response for all incoming cases verifying the severity, next steps, ETA for next communication.
• Research, analyze and troubleshoot to diagnose and resolve technical problems.
• Provide phone assistance to customers who call in for update or escalation on their cases.
• Proactively communicate client status, concerns and issues to appropriate management team.
• Develop and maintain effective relationships with internal and external customers.
• Contribute to SalesCloud Community i.e. responding to product forums and posting knowledge-based articles.
• Update Support case tracking system to provide accurate and current documentation of issues.
• Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
• Position involves variable hours which will include morning shifts, general shift, afternoon shift, evening shifts, overnight shifts, weekends, and holidays.

Role Requirement:

• Major- BE/B-Tech (or equivalent) in any discipline.
• 0-3 years of experience in a customer support environment, SaaS experience a plus.
• Experience in Relational Database (such as Oracle or HANA), building complex queries.
• Experience with Linux and Windows operating systems.
• Should be knowledgeable on Tomcat/Weblogic.
• Should be knowledgeable on SSO/SAML integration.
• Experience in Sales Cloud Commissions (Callidus) is preferable.
• Knowledge on Business Objects 4.x, Crystal/Webi reports is preferable.
• Knowledge on Informatica 10.x, is preferable.
• Understanding of scripting languages like JavaScript, Groovy, Python is preferable
• Excellent organizational, customer relationship, verbal and written communication skills.
• Highly dependable and professional.
• Excellent problem solving and listening skills.
• Highly motivated, self-starter & positive attitude.

We believe you have applied successfully for SAP – Support Engineer. If you are facing any problems while applying please mention them in the comment’s section.

Cognizant Recruitment | Devops Engineer | BE/ B.Tech/ B.Sc/ ME/ M.Tech