SAP Recruitment | Support Engineer | B.E/ B.Tech

SAP SE is a German multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world’s leading enterprise resource planning software vendor. – WIKI

SAP Recruitment:

Company name: SAP
Website: sap.com
Job Position: Support Engineer
Location: Hyderabad
Job Type: Full time
Experience: 0-3 Years
Qualification: B.E/ B.Tech
Batch: 2018/ 2019/ 2020/ 2021/ 2022/ 2023
Salary: Up to 12 LPA (Expected)

The Role:

Act as the first point of contact for all Callidus customers, consultants and partners.
Triage all incoming case requests coming via the web and phone.
Provide phone, chat, and email assistance to customers, consultants and partners on the usage of Callidus products and layered components, such as data transformation tools and report writing tools.
Send first response for all incoming cases verifying the severity, next steps, ETA for next communication.
Research, analyze and troubleshoot to diagnose and resolve technical problems.
Provide phone assistance to customers who call in for update or escalation on their cases.
Proactively communicate client status, concerns and issues to appropriate management team.
Develop and maintain effective relationships with internal and external customers.
Contribute to SalesCloud Community i.e. responding to product forums and posting knowledge-based articles.
Update Support case tracking system to provide accurate and current documentation of issues.
Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
Position involves variable hours which will include morning shifts, general shift, afternoon shift, evening shifts, overnight shifts, weekends, and holidays.

Role Requirement:

Major- BE/B-Tech (or equivalent) in any discipline.
0-3 years of experience in a customer support environment, SaaS experience a plus.
Experience in Relational Database (such as Oracle or HANA), building complex queries.
Experience with Linux and Windows operating systems.
Should be knowledgeable on Tomcat/Weblogic.
Should be knowledgeable on SSO/SAML integration.
Experience in Sales Cloud Commissions (Callidus) is preferable.
Knowledge on Business Objects 4.x, Crystal/Webi reports is preferable.
Knowledge on Informatica 10.x, is preferable.
Understanding of scripting languages like JavaScript, Groovy, Python is preferable
Excellent organizational, customer relationship, verbal and written communication skills.
Highly dependable and professional.
Excellent problem solving and listening skills.
Highly motivated, self-starter & positive attitude.

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