SAP Recruitment | Support Engineer | B.E/ B.Tech

SAP SE is a German multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world’s leading enterprise resource planning software vendor. – WIKI

SAP Recruitment:

Company name: SAP
Website: sap.com
Job Position: Support Engineer
Location: Hyderabad
Job Type: Full time
Experience: 0-3 Years
Qualification: B.E/ B.Tech
Batch: 2018/ 2019/ 2020/ 2021/ 2022/ 2023
Salary: Up to 12 LPA (Expected)

The Role:

  • Act as the first point of contact for all Callidus customers, consultants and partners.
  • Triage all incoming case requests coming via the web and phone.
  • Provide phone, chat, and email assistance to customers, consultants and partners on the usage of Callidus products and layered components, such as data transformation tools and report writing tools.
  • Send first response for all incoming cases verifying the severity, next steps, ETA for next communication.
  • Research, analyze and troubleshoot to diagnose and resolve technical problems.
  • Provide phone assistance to customers who call in for update or escalation on their cases.
  • Proactively communicate client status, concerns and issues to appropriate management team.
  • Develop and maintain effective relationships with internal and external customers.
  • Contribute to SalesCloud Community i.e. responding to product forums and posting knowledge-based articles.
  • Update Support case tracking system to provide accurate and current documentation of issues.
  • Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
  • Position involves variable hours which will include morning shifts, general shift, afternoon shift, evening shifts, overnight shifts, weekends, and holidays.

Role Requirement:

  • Major- BE/B-Tech (or equivalent) in any discipline.
  • 0-3 years of experience in a customer support environment, SaaS experience a plus.
  • Experience in Relational Database (such as Oracle or HANA), building complex queries.
  • Experience with Linux and Windows operating systems.
  • Should be knowledgeable on Tomcat/Weblogic.
  • Should be knowledgeable on SSO/SAML integration.
  • Experience in Sales Cloud Commissions (Callidus) is preferable.
  • Knowledge on Business Objects 4.x, Crystal/Webi reports is preferable.
  • Knowledge on Informatica 10.x, is preferable.
  • Understanding of scripting languages like JavaScript, Groovy, Python is preferable
  • Excellent organizational, customer relationship, verbal and written communication skills.
  • Highly dependable and professional.
  • Excellent problem solving and listening skills.
  • Highly motivated, self-starter & positive attitude.

We believe you have applied successfully for SAP – Support Engineer. If you are facing any problems while applying please mention them in the comment’s section.

Cognizant Recruitment | Devops Engineer | BE/ B.Tech/ B.Sc/ ME/ M.Tech

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