LTIMindtree Recruitment | Customer Service Associate | Any Graduate

LTIMindtree Limited is an Indian multinational information technology services and consulting company based in Mumbai. A subsidiary of Larsen & Toubro, the company was incorporated in 1996 and employs more than 90,000 people. – WIKI

LTIMindtree Recruitment:

Company name: LTIMindtree
Website: mindtree.com
Job Position: Customer Service Associate
Location: Bengaluru
Job Type: Full time
Experience: 0 – 3 Years
Qualification: Any Graduate
Batch: 2018/ 2019/ 2020/ 2021/ 2022/ 2023
Salary: Up to 6 LPA (Expected)

Job Description:

• The role involves providing 24 7 support customer support across phone, chat and webcase for a global client.
• The candidate needs to have excellent communication skills and an aptitude for customer service.
• Prior work experience in a contact center back office environment would be an advantage. 

Responsibilities:

• Process Knowledge Ensure detailed knowledge of the products and services offered.
• Should be able to take ownership of customer queries and provide accurate information. 
• Application Knowledge Ensure complete command over the tools and applications used. 
• Prior knowledge of contact center chat applications, ticketing tools, email would be preferred.
• ocumentation skills Should have worked on spreadsheets and document software like word, excel and PowerPoint.
• Typing speed – Good typing speed of 35 WMP with a 80 accuracy is preferred. Customer Service Orientation Should have a good understanding of customer service. 
• Should have good listening skills, attention to detail and ability to provide right help and guidance to the customer. 
• Productivity Ensure process targets on volume of tickets to be serviced, speed of response, accuracy and resolution times are met in a consistent manner.
• Team player – Should be a team player, display a positive attitude and open to constructive feedback.

We believe you have applied successfully for LTIMindtree – Customer Service Associate. If you are facing any problems while applying please mention them in the comment’s section.

Amazon Recruitment | Operations Analyst | BE/ B.Tech/ ME/ M.Tech