LTIMindtree Limited is an Indian multinational information technology services and consulting company based in Mumbai. A subsidiary of Larsen & Toubro, the company was incorporated in 1996 and employs more than 90,000 people. – WIKI
Company name: LTIMindtree
Job Position: Customer Service Associate
Job Type: Full time
Experience: 0 – 3 Years
Qualification: Any Graduate
Batch: 2018/ 2019/ 2020/ 2021/ 2022/ 2023
Salary: Up to 6 LPA (Expected)
- The role involves providing 24 7 support customer support across phone, chat and webcase for a global client.
- The candidate needs to have excellent communication skills and an aptitude for customer service.
- Prior work experience in a contact center back office environment would be an advantage.
- Process Knowledge Ensure detailed knowledge of the products and services offered.
- Should be able to take ownership of customer queries and provide accurate information.
- Application Knowledge Ensure complete command over the tools and applications used.
- Prior knowledge of contact center chat applications, ticketing tools, email would be preferred.
- ocumentation skills Should have worked on spreadsheets and document software like word, excel and PowerPoint.
- Typing speed – Good typing speed of 35 WMP with a 80 accuracy is preferred. Customer Service Orientation Should have a good understanding of customer service.
- Should have good listening skills, attention to detail and ability to provide right help and guidance to the customer.
- Productivity Ensure process targets on volume of tickets to be serviced, speed of response, accuracy and resolution times are met in a consistent manner.
- Team player – Should be a team player, display a positive attitude and open to constructive feedback.
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