ICICI Bank”s Phone Banking services help customers avail a host of banking features primarily through the phone channel. The Phone Banking Channel at the Bank is strongly connected to all business groups to design service architecture for enabling the customer journey, and relaying customer feedback to product teams. It also supports international branches and ICICI Direct in their phone banking requirements. It is a 24/7 channel designed to enable the transaction capability of a customer and offer products across the financial spectrum to boost the customer portfolio.
ICICI Bank Limited is an Indian Private bank. It is headquartered at Mumbai. It offers a wide range of banking products and financial services for corporate and retail customers through a variety of delivery channels and specialized subsidiaries in the areas of investment banking, life, non-life insurance, venture capital and asset management. – WIKI
ICICI Bank Recruitment:
Company name: ICICI Bank
Job Position: Phone Banking Officer
Location: Hyderabad/ Chennai/ Indore/ Bhubaneswar
Job Type: Full time
Experience: 0 – 4 Years
Qualification: Any Graduate
Batch: 2018/ 2019/ 2020/ 2021/ 2022
Salary: Up to 10 LPA (Expected)
Purpose of the Job:
The position will be responsible for resolving customer queries over the phone on a day to day basis thereby providing efficient customer service. This position also requires to cross ? sell banking products to our existing customers over the phone.
Roles & Responsibilities:
- Handling and resolving customer complaints/ queries over phone
- Providing customers with relevant product and service information
- Cross selling various banking products to customers over phone
- Fluency in spoken English & Hindi language
- Open to work in rotational shifts
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